The plugin isn't showing up in the plugins menu, what's wrong?

First check if it's a shader plugin. Enhance:C4D or EdgeShade will show up in the Material Editor texture dropdown, in the same place you'd find Gradient, Noise, or Fresnel. Not in the plugins menu or the Material Manager's Create->Shader menu.

I sent you the wrong serial number, can I get a new one?

If it's an honest typo then yes, if it's a completely different serial number then no. Please be sure to double check before your purchase.

I accidentally bought a plugin twice, can I get a refund?

Yes, but only if the serial numbers for both purchases match exactly.

The plugin doesn't work, can I get a refund?

Only if you can demonstrate that it is truly defective.

Registration fails, what do i do?

First try typing everything in instead of copying and pasting. If that doesn't work then double check your Cinema 4D serial number against the serial you sent me. Please check it in Cinema 4D's Personalize dialog. Many times people will receive their permanent serial numbers from Maxon but forget to enter them in Cinema 4D. If all else fails please check the Cinema 4D Console (script menu, then console) and look for any errors relating to the plugin. This info will help me diagnose the problem.

I bought a plugin, can I have a multi license serial?

Yes, but only if you have the same number of plugin licenses as the number of seats in your multi license. Please use the support request form to ask about bulk license discounts.

I have x number of seats in my multi license but I only want one plugin license. Is this possible?

Unfortunately no. Maxon's license server currently supports only the same number of plugin licenses as there are seats in your multi license. I cannot create a plugin license for a subset of seats.

My multi license serial has changed, can I have a new plugin serial?

If it changed because of a Cinema 4D update (for example R12 to R13) then yes, as long as the number of seats hasn't changed. If the serial has changed because of additional seats then you will need additional plugin licenses to make up the difference.

Why do you need my Cinema 4D serial number?

The plugin serials are generated using the first 11 digits of your Cinema 4D serial. This "locks" a plugin serial to your Cinema serial. The first 11 digits are safe to send, but please feel free to confirm this with Maxon if you have any concerns.

I just upgraded from R12 to R13. Do I need to buy a new plugin license?
(this question is for single licenses, see above for the same question regarding multi licenses)

No, there is never a charge for upgrading Cinema, but you will need a new plugin serial. Use this form to request a new serial number.

My serial number stopped working. Can you send me a new one.

Please see the previous two questions. This will only happen when your Cinema 4D serial changes, most likely due to an upgrade. I cannot create a new plugin serial number without the first 11 digits of your current Cinema 4D serial number. This form makes it quite easy to get a new serial number when you update Cinema 4D. Please note that you can only get new serials for newer versions of Cinema 4D. So if you have an R11 plugin serial, you can only get a new serial for R12 or higher.


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